This Privacy Policy explains how we collect, use, and share your information when you use our service. It also outlines your privacy rights and how the law protects you.
We use your personal data to enhance and provide our services. By using our service, you agree to how we handle your information as described here.
Information We Collect
You don’t have to share personal details when visiting our website. However, if you use certain features, contact us, or submit information, we may ask for details such as:
- Contact information (name, email, mailing address)
- Demographic details (age, gender, income, residency status)
- Location data, including zip code and geolocation
- Your interests and communication preferences
- Search queries and messages you send to us
- Any other details you provide with your consent
We also collect some information automatically when you visit our site, including:
- IP address, which may indicate your general location
- Device identifiers, including mobile device IDs
- Browser type and operating system
- Web activity, such as pages viewed, links clicked, and referring sites
- Tracking data from cookies, pixels, and web beacons
- Email interactions, like whether a message was opened or links were clicked
- Server logs with technical details about your visit
We may aggregate or de-identify this data for analysis. Once information is anonymized, it is no longer covered under this Privacy Policy.
How We Use Your Information
We use the information we collect to provide services, improve our website, and meet legal requirements. This may include:
- Responding to requests from patients, healthcare providers, or other users.
- Communicating with patients, caregivers, and providers who reach out to us.
- Delivering the products and services our customers request.
- Managing patient support and assistance programs.
- Meeting regulatory obligations.
- Enhancing and maintaining our website.
- Understanding the needs of patients and healthcare providers.
- Creating statistics and de-identified data for analysis.
- Enforcing our website’s terms of use.
- Supporting business planning and research.
- Preventing fraud and investigating potential misuse.
- Complying with legal requirements.
Our goal is to use this information responsibly to improve our services and ensure a secure, reliable experience for everyone.
Sharing Your Information
We value your trust and want you to know when and why we share your information.
- Third-Party Service Providers: We may share your data with trusted vendors that help us run our services, such as hosting our website, processing requests, managing customer support, providing advertising and analytics, and sending communications.
- Business Partners and Affiliates: We may share information with partners and affiliated businesses that offer related products or services. They may use this information to understand your interests and provide you with offers, promotions, or advertisements.
- Business Transfers: If our company undergoes a merger, sale, or restructuring, your information may be transferred as part of the transaction.
- Legal and Security Purposes: We may share data to protect rights, ensure safety, prevent fraud, and comply with legal requirements. This includes responding to law enforcement, handling disputes, or enforcing our terms of use.
- With Your Consent: We will only share information with other third parties if you give us permission.
Additionally, when you use our services, we and advertising partners may use cookies, pixels, and similar tracking tools (based on your preferences) to collect browsing information.
Cookies
The website of Pharmacy Mall may use cookies, web beacons, and similar technologies to improve your experience. These tools help us analyze data and customize content for visitors.
We may use both first-party and third-party cookies to personalize your experience, remember your preferences, prevent fraud, and track website visits. Web beacons (also called pixel tags or clear gifs) may also be used to understand how long visitors stay on certain pages.
If you prefer, you can disable cookies through your browser settings. However, turning them off may limit some features on our site. At this time, our website does not respond to “Do Not Track” signals.
Third-Party Websites
Our website may include links to third-party websites that are not owned or controlled by us. These websites have their own privacy policies and data collection practices, which may be different from ours.
We encourage you to review the privacy policies of any external sites you visit to understand how they handle your information. We are not responsible for how these third parties collect, use, or protect your data.
Security & Data Retention
We take reasonable security measures to protect your information from loss, misuse, or unauthorized access. We also make efforts to ensure the data we collect is accurate, complete, and up to date. However, no system can be 100% secure, and we cannot guarantee absolute protection of data transmitted or stored online. Information collected by third parties may not have the same security safeguards as the data you provide to us, and we are not responsible for their security practices.
We keep your information only as long as necessary for the purposes outlined in this policy. Factors such as the length of our relationship with you, the sensitivity of the data, legal obligations, and any pending legal matters determine how long we retain your information.
Your Rights and Choices
Depending on where you live, you may have certain privacy rights under applicable laws. These may include:
- Accessing your personal information.
- Correcting inaccurate details.
- Limiting how sensitive information is collected, used, or shared.
- Requesting deletion of certain personal data.
If you want to access, update, or delete your information, please contact us as outlined in the Contact Us section. We will respond based on relevant legal requirements. To protect your privacy, we may need to verify your identity before fulfilling your request, which could include providing identification if necessary.
International Users
Our services are designed for users in the United Kingdom. When you use our website, your information may be stored, processed, or transferred within the UK or to other countries, following UK laws.
Some of these locations may have different privacy protections than your home country. However, we are committed to ensuring your information is handled securely and in line with this Privacy Policy.
Limitation of Liability
We are not responsible for any damages—whether direct, indirect, incidental, special, or consequential—that may arise from your use of our website. This includes, but is not limited to, errors, interruptions, delays, data loss, system failures, viruses, or third-party website issues.
Even if we are aware of potential risks, we cannot be held liable for any loss or damage related to the use of our website or any linked third-party sites. Your use of our services is at your own risk.
Children’s Privacy
Our services, products, and website are not intended for children under 16. We do not knowingly collect personal information from minors. If we discover that we have accidentally gathered data from a child under 16, we will delete it immediately from our records.
Updates to This Policy
If we make significant changes to this Privacy Policy, we will update the “last updated” date so you can easily see when it was last revised. We encourage you to review this policy periodically to stay informed about how we handle your information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, feel free to reach out to Pharmacy Mall at:
1 New Change, London EC4M 9AF, United Kingdom
+44 20 7002 8928
[email protected]