We want you to feel confident when using Pharmacy Mall, so we have outlined these terms to help you understand how our services work. They apply whenever you visit our website and should be read alongside our Privacy Policy. Here, you will find information on what to expect when placing an order and how we operate.
As policies and services evolve, we may update these terms from time to time. The version that applies will always be the one published on our website at the time you use our services. By continuing to browse or make a purchase, you accept the latest terms. Any updates will be clearly posted here for your reference.
Acceptance of Terms
By accessing or using our services, you agree to follow these Terms and Conditions, as well as all applicable laws and regulations. If you do not agree with these terms, you may not visit, access, register, or use our services or any content provided.
Our services are continuously evolving, and we may update or modify these terms at any time without prior notice. Changes take effect as soon as they are posted on our platform. Any new content added will also be subject to these terms. If you do not agree with any updates, the only option is to stop using our services. By continuing to use the site after changes are made, you are accepting the updated terms.
How We Use Your Personal Information
Your personal information is handled according to our Cookie Policy. Please review this policy before using our services to understand how your data is collected, stored, and used.
We only use your personal information for specific purposes, including:
- Verifying your identity
- Providing products and services
- Processing payments and refunds
- Improving our services
- Meeting legal and regulatory requirements
Sharing necessary details with your healthcare provider or specialist referrals - Preventing fraud and other criminal activity
To verify your identity, we may check your details against official records and credit agencies. By using our services, you agree to these checks. If verification isn’t possible, we may request additional proof of identity.
Additionally, you consent to us using relevant health and medication information, including details you provide during online clinical assessments, to ensure safe and effective service.
Your Responsibilities
By using this site, you agree to follow the law and ensure that your actions do not disrupt or interfere with other users’ experience. Any form of hacking, spamming, flooding, or posting inappropriate material is strictly prohibited. If we determine that your actions violate laws, harm our interests, or infringe on the rights of others, we may suspend or terminate your access without notice.
When you create an account, you must provide accurate and up-to-date information. If we suspect any false or misleading details, we have the right to suspend or delete your account immediately. Your User ID and password must be kept confidential, and you are responsible for all activity under your account. If you notice any unauthorized access or security issues, notify us immediately.
If you no longer agree to these terms, you must stop using the site. These terms remain in effect until either you or we choose to end them.
Intellectual Property
All content, materials, and information on this site, including text, graphics, logos, images, and software, are protected by copyright, trademarks, and other intellectual property rights. These belong to Pharmacy Mall or our content providers.
You may not copy, edit, alter, or distribute any materials from our site, nor share them on file-sharing networks or allow others to do so. You may use the content only for personal use and to access our services, but you do not own any rights to the materials provided. Any copyright or proprietary notices on the site must remain intact and unchanged.
Regulation & Compliance
We are a fully regulated pharmacy, operating under the guidelines of UK medical authorities. Our services provide information, advice, and treatment for various medical conditions, all handled by qualified UK doctors registered with the General Medical Council (GMC) and following Good practice guidelines.
Our pharmacy is regulated by the General Pharmaceutical Council (GPhC), ensuring that all medications are handled and dispensed by qualified pharmacists who uphold the highest standards of safety and care.
Product Quality & Safety
We take product quality seriously and make sure every medication meets strict safety and regulatory standards. All medications come from trusted manufacturers and arrive in sealed, tamper-evident packaging to guarantee authenticity. Our generic options are carefully chosen to match the effectiveness and composition of brand-name medications, providing a cost-effective alternative without sacrificing quality. Every product goes through thorough quality checks to maintain safety, consistency, and reliability.
If you have questions or concerns about any medication, our support team is ready to help. For advice on whether a generic alternative is right for you, we recommend speaking with a healthcare professional. Our team can also provide detailed product information to help you make the best choice for your health.
Shipping Information
We offer quick, secure, and discreet delivery straight to your chosen address. Orders are usually processed and shipped within 1-2 business days.
- Tracked Express Delivery: Expect your package within 5-9 business days after dispatch. You’ll receive a tracking code, and delivery won’t take longer than 14 days.
- Standard Delivery: Typically arrives in 14-21 business days. While discreet, this method cannot be tracked, and deliveries may take up to 30 days.
Orders placed over the weekend will be handled on the next business day. We’ll keep you updated via email notifications on your order status. If you order a mix of brand-name and generic items, they may be shipped separately and arrive on different days.
International Use
Our site can be accessed from outside the UK, but it should not be used in any country where local laws conflict with these Terms.
We do not guarantee that the content on our site is suitable or legally compliant in locations outside the UK and Scotland’s jurisdiction. If you choose to access the site from a region where its use is restricted or illegal, you do so at your own risk, and we take no responsibility for any consequences.
Returns & Refunds Policy
Due to UK medicines regulations (MHRA), we cannot reuse or resell any dispensed medication, even if it is sealed and unopened after leaving our premises. Because of this, we do not accept returns, cancellations, or changes to orders once they have been placed—unless our clinical team determines it is necessary for safety reasons. Since returned medication cannot be reused, we are unable to offer refunds. However, if you have unwanted medication, contact us, and we can help arrange safe disposal.
If you receive the wrong medication due to an error, please contact our Patient Care Team immediately so we can find the best solution for you. If your medication arrives damaged or in poor condition, reach out to us, and we will work with you to resolve the issue.
Electronic Communication
Some information and communications we provide must be in writing under applicable laws. By using our website, you agree that most of our communication will be electronic, including emails, internal messages, or website notices.
For contractual purposes, you accept that electronic communications meet any legal requirement for written communication. This does not affect your statutory rights. If you are unable to access emails, please contact us at [email protected] for further assistance.
Order Cancellation Policy
We know that plans can change, and you may need to cancel your order. You can do so within 24 hours of placing it or before it has been dispatched. To request a cancellation, please contact our customer support team via phone, live chat, or email, and we’ll do our best to stop the order before it’s processed for shipping.
If your order has already been shipped, cancellation is no longer possible. However, you may still be eligible for a return or refund, depending on our Returns Policy.
Refund Policy
If our clinical team rejects your order, a refund will be processed automatically within 5-10 business days, though in some cases, it may take up to 14 days. If you have any concerns about your purchase, please contact our Patient Care Team, and we will do our best to resolve the issue.
Due to UK medicines regulations (MHRA), we cannot reuse or resell any dispensed medication, even if it is sealed and unopened. This means we do not accept cancellations, returns, or refund requests once an order has been placed—unless required by our clinical team for safety reasons. Since returned medication cannot be resold, we cannot issue refunds for returned items.
Third-Party Links & Products
Our site may include links to third-party websites that we do not own or control. If you click on one of these links, we will notify you that you are leaving our site. However, we are not responsible for the content, products, services, or policies of these external sites.
These links are provided for your convenience, but they do not mean we endorse or are affiliated with those websites or their products. Keep in mind that third-party sites may have different privacy and security policies, so we encourage you to review their terms before sharing any personal information.
Order Tracking & Customer Support
We make it easy to track your order from the moment it’s processed until it arrives at your doorstep. Once your order is shipped, you’ll receive a tracking number (for eligible shipping methods), allowing you to monitor its progress in real time. You can check your order status anytime to stay updated on its estimated delivery. If tracking isn’t available for your shipping method, our team can still assist with delivery updates.
Our customer support team is available 24/7 to help with order inquiries, account assistance, and general questions. Whether you need to modify your order, check a delivery update, or resolve an issue, we’re just a call, live chat, or email away. We’re committed to providing quick and efficient support to make your experience as smooth as possible.
Law & Jurisdiction
These Terms and Conditions are governed by and interpreted under the laws of England and Wales. If any disputes arise regarding the use of this site or our services, they will be exclusively handled by the courts of England and Wales.
By using our site, you agree to comply with these legal provisions and acknowledge that any claims or legal matters must be resolved within this jurisdiction.
Site Availability & Access
Our site is free to use, but we do not guarantee that it will always be available or run without interruptions. We may suspend, withdraw, or limit access to all or part of the site for business or operational reasons. If possible, we will provide reasonable notice before making such changes.
It is your responsibility to ensure that anyone using the site through your internet connection is aware of these Terms and follows them.
No Guarantees or Warranties
We do our best to keep the information on this site accurate and up to date, but we can’t guarantee that everything is always complete, timely, or error-free.
All content is provided “as is”, without any express or implied warranties. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. Use the information and services at your own discretion.
Unacceptable Use
We may deny access, remove your account, or stop providing services if we determine that you have violated these Terms or acted in an inappropriate or abusive manner toward our team. This includes, but is not limited to:
- Using offensive, threatening, or abusive language
- Engaging in disruptive or time-wasting behavior
- Excessive or inappropriate use of our services
We are not responsible for any loss or damage caused by material uploaded to our site by users. If content is inaccurate, harmful, defamatory, or indecent, we may edit or remove it without notice.
Additionally, we may reject or delete content or files that pose a risk to the site, including copyright violations or potentially harmful uploads. We take no responsibility for user-uploaded material that infringes on legal rights and reserve the right to remove such content as needed.
Cookie Policy
Cookies are small text files stored on your device when you visit a website. They help remember your preferences, like language settings or login details. We use both first-party cookies (set by our site) and third-party cookies (from external domains) to improve your experience and support our advertising and marketing efforts.
Cookies help us distinguish users, enhance site functionality, and improve performance. By continuing to browse, you agree to our use of cookies. For details on how we handle personal data, check our Privacy Policy.
You can block or delete cookies through your browser settings. However, disabling all cookies, including essential ones, may limit access to some parts of our site. For more details on managing cookies, visit www.AboutCookies.org.
Important Notice About Children
Our site and communication services are not intended for minors. We ask that anyone under the legal age does not use the site or submit personal information to us.
Complaints Procedure
We strive for 100% customer satisfaction, but we understand that sometimes things don’t go as expected. Our goal is to continuously improve our service and resolve issues as quickly as possible. If you have a concern, please reach out to us right away, and our team will do their best to put things right.
For complaints, please email us at [customer service email], and we will aim to respond within 48 hours. If your issue is urgent, we recommend calling us so we can assist you as soon as possible.
Limitation of Liability
We are not responsible if this site is unavailable, or if your device is affected by viruses or other harmful programs while using it.
Under no circumstances will we be liable for any indirect, incidental, or consequential damages, including loss of data, lost profits, or inability to use the site, even if we were aware of the possibility. This applies regardless of the legal basis, whether it’s contract, negligence, strict liability, or any other claim. Use the site at your own risk.
Privacy, Security & Online Fraud
We take your privacy and security seriously and have measures in place to protect your personal information. By using our site, you agree to our Privacy Policy, which outlines how we handle and safeguard your data.
While we work hard to prevent unauthorized access, no system is completely secure. If a breach or interception occurs despite our efforts, we cannot be held responsible for any resulting loss or damages. We do not guarantee that your information will always remain completely secure. It is your responsibility to keep your password and account details confidential.
Updates to Our Terms
We may update these Terms of Use at any time by posting the revised version online. Changes take effect as soon as they are published, and we are not required to notify you in advance.
We encourage you to check back periodically to stay informed about any updates. Your continued use of the site means you accept any changes.
Have Concerns? Let Us Know!
If you have any questions or concerns about content on our site, please reach out to us at [email protected] or use another contact option suggested on the Contact Us page.
Thank you for visiting! We appreciate your time and look forward to assisting you.